Cuddles Come free at Catmandu

Terms and Conditions

Deposit Policy


All bookings require a $75 minimum deposit, or 25% of the total, whichever is greater. Bookings which total less than $75 are to be paid in full.

Suites are not secured until a deposit has been received, and confirmation of this has been sent to the customer.

$75 of each deposit is non-refundable, however can be held as credit for 6 months from cancellation date. Credits after this period are void. Credits cannot be transferred after a second cancellation. The difference of any deposit over $75 can be refunded, via direct debit into an account nominated by the customer. (eg. If a deposit of $100 was paid, $75 can be credited and $25 refunded, if the customer requests.) Otherwise full amount will be held in credit.

Cancellations within 7 days of to check in date forfeit their deposit in full and are ineligible for credits.

The balance is due on or before check in.


Please flea your cat(s) 2 weeks prior to their arrival at Catmandu. If you forget to flea them then we are happy to do this for you for a fee. If your cat is found to have worms or fleas, or evidence of (such as flea dirt) they will be treated with a topical treatment on the spot. It is your responsibility to notify staff of any allergies when checking in. All fees associated with this will be billed to your Catmandu account and settled on check out.

General Terms & Conditions

We do not refund or credit for early pick-ups.

You must fully disclose any serious illness or significant care requirements your cat has before check in. We cannot board cats who require 12 hourly medications. If your cat requires a high degree of care that Catmandu were not aware of before checking in, we can and will refuse to board your cat.

Staff must sight an up to date vaccination certificate with you on, or prior to, check in. Vaccinations are done every year. Please check with your vet before checking in if you are unsure. Cats without an up to date vaccination cannot be boarded, and any payments against the booking are non-refundable.  We have the right to refuse check in for your cat if we feel it is not well or is not properly vaccinated. It is recommended that your cat/s are vaccinated at least 2 weeks prior to arrival.

Coming in to boarding can be stressful, and may exacerbate any underlying illness your cat may, or does have. We recommend discussing with your vet if boarding is suitable for your cat before arrival.

Catmandu cannot accept any responsibility for any illness/death which could occur when your cat is in our care, or as a result of your cat having been boarded. If we feel that your cat is ill during their stay, we will seek veterinary treatment and medical advice. Any costs involved, plus a fee for taking them, will be billed to your Catmandu account, with balance due on check out.

It is your responsibility to advise our staff if your cat has been ill in the last month.

If your cat has been ill and has symptoms such as vomiting, lethargy, diarrhea or severe dehydration, we cannot accept your booking. 

If your cat does happen to pass away (don't worry, this is extremely unlikely) we will contact you or failing that, your emergency contact and vet.

In the case of emergency, we will try to contact your preferred vet or emergency contact to determine the best course of action. If we cannot reach your emergency contact to determine what to do, we will take what we feel is the correct and appropriate course of action.

Terms and conditions

The following terms of use apply to your use of the Catmandu Motel for Cats website ( Each time you access this website you agree to comply with, and be bound by, the terms of use and acknowledge that we may rely upon your agreement.

Information on this website

Except where stated otherwise, the information and services on this website are provided by Catmandu Motel for Cats as at the date indicated on the relevant material.

Exclusion of Liability

Nothing in these terms excludes, restricts or modifies any condition, warranty or liability which may at any time be implied by the Trade Practices Act or any other applicable law where to do so is illegal or would render any provision of the Agreement void. Subject to this qualification, all express or implied conditions or warranties, statutory or otherwise, in respect of the Information supplied is expressly negated and excluded. You agree that Catmandu Motel for Cats will not be liable for any damages or loss of any kind whatever (including, without limitation, any liability for consequential loss) arising out of the use by you of, or reliance by any person on the Information supplied whether arising from any act, omission, error, misstatement or failure (and whether negligent or not) of Catmandu Motel for Cats, its officers, servants, agents or independent contractors or otherwise.


Copyright in the Information is owned by Catmandu Motel for Cats. The Information may not be reproduced, distributed or published by anyone for any purpose without Catmandu Motel for Cats's prior written consent.

General Data Protection Regulation (GDPR)

Catmandu Motel for Cats is committed to ensuring that the collection and processing of your data, carried out from the site, complies with the General Data Protection Regulation (GDPR). Each form or teleservice limits the collection of personal data to what is strictly necessary (minimization of data) and specifies:

  • what are the objectives of the data collection,
  • if this data is mandatory or optional for the management of your request,
  • who will have access to it (only Catmandu Motel for Cats unless specified in the form when transmission to a third party is necessary to manage your request),

The personal data collected as part of the services offered on are processed according to secure protocols and enable Catmandu Motel for Cats to handle requests received in its computer applications.

For any information or to exercise your rights concerning the processing of personal data managed by Catmandu Motel for Cats, you can contact Catmandu Motel for Cats and if appropriate its Data Protection Officer (DPO), if distinguished.

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Disclosure of Interests

Catmandu Motel for Cats, its related bodies corporate and their respective officers, directors and employees may from time to time purchase, sell, make a market in, or engage in transactions involving the securities or their related derivatives. Catmandu Motel for Cats or its related bodies corporate may also act as advisers or brokers in relation to gold bullion, the shares or other investments. Catmandu Motel for Cats's related bodies corporate may be entitled to receive or may have received a fee for the provision of such services. The directors and officers of Catmandu Motel for Cats or its related bodies corporate may hold directorships in any company referred to in the Information. Catmandu Motel for Cats or its related bodies corporate are under no obligation to disclose or take account of the Information when advising or conducting business with its clients. Catmandu Motel for Cats and its related bodies corporate may act upon or make use of the information prior to its publication on this website.

Third party information

Any third-party advertising, information and referral buttons containing hyperlinks are not recommendations or endorsements by Catmandu Motel for Cats or its respective directors, affiliates or employees. The user is referred to the relevant third party for all relevant information, including complete information on that entity's investment adviser or dealer licensing status and licence number (if applicable).

Collection of Personal Information

We may collect personal information which is willingly provided by users while exploring the website. The type of information collected may include your name, contact information, web pages visited, documents accessed and internet address. We do not collect any sensitive personal information without your explicit consent to the collection and use of such information.

Security of Personal Information

We will not sell, rent or share our database of information. We may disclose information to third parties with your consent in order to process your information requests. We keep information and web server logs on controlled facilities that are secured against unauthorised access. Proof of identity is required before information is released to any person.

Acceptance of Terms of Use

By moving on to any other part of this website you agree that you have read, understood and will be bound by the Terms of Use and that you will carefully read the disclaimers and notices appearing at other parts of this website.

Catmandu Motel for Cats

119 Highbury Road

Burwood, VIC 3125


(03) 9808 6006